Privacy Policy

Overview

This Privacy Policy describes how AutoRoute LLC collects, uses, stores, and shares information when you use our websites, products, and services (collectively, the "Services").

Information we collect

We collect information you provide directly, such as your name, email address, business details, appointment and routing information, customer contact details you enter, invitation email addresses, and waitlist or onboarding responses.

We also collect technical and usage information, such as device and browser details, approximate location derived from your device or IP address, log data, and interactions with the Services.

If you participate in our Affiliate Program, we also collect your name, contact information, payment destination details, tax identification information (including W-9 or W-8BEN data), and referral attribution data necessary to track and pay commissions.

SMS and phone numbers

If you provide a phone number or enable SMS notifications, AutoRoute LLC and businesses using AutoRoute may use that phone number to send transactional, service-related, account, and workflow text messages. These messages may include appointment confirmations and reminders, service request updates, quote and invoice notifications, customer support information, business contact details, and operational alerts for business owners or team members.

Message and data rates may apply. You can opt out of SMS messages by replying STOP and can request help by replying HELP.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing the services of that campaign. We may share personal information, including SMS opt-in or consent status, with service providers that help us provide messaging services, including platform providers, phone companies, and vendors that assist with text message delivery. We do not sell SMS consent, phone numbers, or text messaging opt-in data, and we do not share text messaging originator opt-in data or consent with third parties for marketing, promotional, lead generation, or analytics purposes.

Google user data

If you choose to sign in with Google, AutoRoute LLC may collect basic Google account information made available through Google Sign-In, such as your name, email address, profile image, email verification status, and Google account identifier.

We use this Google user data to create and authenticate your AutoRoute LLC account, maintain your session, display account information, support team invitations and waitlist attribution, protect the Services from abuse, and provide customer support.

AutoRoute LLC does not use Google Sign-In to access your Gmail, Google Drive, Google Calendar, or other Google product content unless we ask for additional permission and update this Privacy Policy first.

How we use information

We use information to provide, secure, maintain, and improve the Services; authenticate users; manage organizations and team invitations; schedule and route work; communicate with you; respond to support requests; analyze product performance; and comply with legal obligations.

Cookies and optional tools

We use essential cookies and similar storage for security, sessions, and basic site behavior. We also offer optional cookie categories that you can accept, reject, or update through Cookie preferences.

Optional tools may include Crisp for support chat, Affonso for affiliate and referral attribution, and analytics tools that help us understand site usage. These optional tools load only when you accept the matching cookie category.

Sharing and transfer

We do not sell personal information or Google user data. We do not use Google user data for advertising, retargeting, personalized ads, credit-worthiness, or lending purposes.

We may share information with service providers who help us operate the Services, such as authentication, hosting, database, analytics, mapping, email delivery, SMS delivery, and customer support providers. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, acquisition, financing, or sale of assets, subject to applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards include HTTPS in transit, access controls, and provider security controls for data storage. No method of transmission or storage is completely secure.

Retention and deletion

We retain information for as long as needed to provide the Services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and how it is used.

You may request access, correction, or deletion of your personal information by contacting us. You can also revoke AutoRoute LLC's access to your Google account from your Google Account permissions.

Children

The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Contact

Questions or requests about this Privacy Policy can be sent to hello@getautoroute.com.